Contract withdrawal and product returns

Use this form to submit a contract withdrawal statement or a product return request. No customer account is required. Review your details and confirm the request before it is sent.

No reason is required for a contract withdrawal. This form does not limit your other statutory rights. For a return or complaint you may describe the items and issue in the comment; the store will review your request. Contact the store

We use the details in this form to process your request and send confirmation. They are not used for marketing. Privacy policy

Fields marked with an asterisk are required.

Request type

Contract withdrawal

Product return / complaint

Order details

Order number

Consumer details

First name

Last name

Confirmation email

Telephone

Address

Refund IBAN

Optional. Used only if a refund to a bank account is required.

Items

Request scope

Entire order

Selected items

Enter the order number and email used for the purchase to load individual items. If the order cannot be verified, contact the store using its contact details.

If JavaScript is disabled, verify the order with this button and then select the required items. Load items

Items will be linked after the order is verified.

Products or comment (optional)

I confirm my details are correct and I wish to send the selected withdrawal statement or return request. I understand the store will use these details to process my request.

Language

Contract withdrawal and product returns